Privacy Policy

1. Information We Collect

We collect contact information from doctors and clinics (name, phone, email) to provide the service. Through WhatsApp integration, we process patient messages solely for appointment management and clinical communication — never for medical diagnosis.

2. Use of Information

Information is used exclusively for: (a) operating the WhatsApp agent and scheduling appointments, (b) generating performance reports in the client portal, and (c) integrating with the client's Meta Ads campaigns.

3. Data Sharing

We do not sell or share personal information with third parties, except service providers necessary to operate the platform (message processing, cloud infrastructure). All providers are subject to confidentiality agreements.

4. Security

We implement technical and organizational measures to protect data against unauthorized access, loss, or alteration. Data is transmitted using TLS encryption.

5. Compliance — Panama Law 81

This service complies with Panama's Law 81 on Personal Data Protection. Data subjects have the right of access, rectification, cancellation, and opposition regarding their data.

6. Data Retention

Client data is retained for the duration of the contract and up to 90 days after termination. WhatsApp messages processed are retained according to each client's configuration.

7. Contact

For inquiries about this policy, contact us at:

• WhatsApp: +507 6209-5805
• Med Media Solutions
• medmediasolutions.agency
• Panama City, Panama